“I’m trying to change my background. Can you help me?” the female caller asks. Her rural accent reminded him of a girl he encountered years ago, who delighted in scouring flea markets and antique shops, eagerly filling shelves with old cracked milk bottles.
“Sure. I need you to right-click on the desktop.”
“OK.”
“Did you get a pop-up menu?”
“No.”
“OK, right-click again. Do you see a pop-up menu?”
“No.”
“What happens when you press the ALT and TAB key in sequence at the same time?”
“ummmm…nothing.”
“OK, ma’am. Can you tell me what you have done up until this point?”
“Sure, you told me to write ‘click’ on my desktop, so I wrote ‘click’ on it.”
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